FAQ's
Orders
Ornavo offers standard shipping across Pakistan. Delivery usually takes 3-5 business days, depending on your city, courier schedule, holidays, and any unexpected delays.
Once your order is processed, you will receive a confirmation call or message from Ornavo. You can also contact our support team if you need help checking your order status.
Courier deliveries usually take place during business hours, mostly between 9:00 AM and 5:00 PM. Sundays and public holidays are usually not included in delivery days.
If your order does not arrive within the expected delivery time, please contact Ornavo support with your order details. Our team will check with the courier partner and guide you accordingly.
Shipping offers may vary by product, order value, or ongoing promotion. Some Ornavo products and collections may include free shipping, while shipping charges, if any, will be shown at checkout.
If you need to cancel or change your order, please contact Ornavo as soon as possible. Once an order has been processed or shipped, changes may not always be possible.
Please contact Ornavo support immediately and share your order details, product pictures, and a short video if required. Our team will review the issue and guide you with the next steps.
Yes. Ornavo offers a 14-day money-back guarantee on eligible products. The product should meet the return conditions, and hygiene-based items may have limitations once opened or used.
Electrical breast pumps and warmers are generally covered under warranty according to Ornavo policy. Warranty duration can vary by product, so please check the product page or warranty policy before ordering.
Warranty does not cover misuse, accidental damage, regular wear and tear, poor maintenance, incorrect use, unauthorized repair, battery issues, or frequently used parts such as duckbill valves and silicone cups.
Wearable Pump
Ornavo offers wearable breast pumps designed to help mothers pump more conveniently and hands-free. Features may vary by model, so it is best to check the product page before ordering.
Yes, Ornavo wearable pumps are designed for hands-free pumping and can be placed inside a suitable bra. For best results, avoid lying down, bending too much, or moving heavily while pumping.
Yes, many mothers pump on one side while feeding on the other. Make sure the pump is positioned properly and feels comfortable before starting.
Leakage may happen if the pump is not assembled properly, silicone parts are loose, the milk collector is overfilled, or the pump is tilted too much. Recheck the parts, keep the pump upright, and remove it carefully after use.
Low suction can happen if parts are not fitted correctly, silicone accessories are loose or damaged, the valve is worn out, or the flange size is not suitable. Clean, dry, and reassemble all parts properly before using again.
Pain usually happens because of incorrect flange size, high suction level, or wrong pump placement. Start with a lower suction level and check your flange size. Pumping should feel comfortable, not painful.
After each use, separate all washable parts that come into contact with milk and wash them with warm, soapy water. Rinse properly and let them air dry completely before storing or using again.
The motor unit should not be washed, dipped in water, or sterilized. It contains electronic parts. You can wipe the motor unit gently with a clean, slightly damp cloth.
Yes. Before first use, wash and sterilize the washable parts that come into contact with breast milk. Always make sure the parts are completely dry before assembling.
Frequently used silicone parts such as duckbill valves and silicone cups may need replacement after regular use. If you notice cracks, looseness, shape changes, or low suction, it may be time to replace them.
Contact Ornavo support with your order details and a clear explanation of the issue. The team may ask for pictures or a video to review the problem and guide you further.
Sizing
Flange size depends on your nipple measurement, not breast size. The right size should allow comfortable nipple movement without rubbing, pain, or too much empty space.
The correct flange size helps with comfort, milk flow, and suction performance. A wrong size can cause pain, low milk output, nipple rubbing, swelling, or leakage.
Your flange may be wrong if pumping feels painful, your nipple rubs against the tunnel, too much areola is pulled inside, milk output is low, or you notice swelling after pumping.
Selected Ornavo wearable pumps include multiple flange sizes or inserts. Availability can vary by model, so please check the product page or contact support before ordering.
A good nursing bra should feel supportive but not tight. The band should sit comfortably, cups should not cause gaps or spilling, and straps should not dig into your shoulders.
Yes. Body size can change during pregnancy, after delivery, and during breastfeeding. It is better to check the size guide before ordering, especially if your body has changed recently.
Check the product size chart before ordering. If you are between two sizes or prefer a more relaxed fit, you may consider sizing up depending on the product style.
Others
Use clean, sterilized milk storage bags or containers. Label them with the date and time, and use the oldest milk first.
Yes, breast milk storage bags are commonly used for fridge and freezer storage. Make sure the bag is sealed properly and stored carefully to avoid leakage.
Warm stored breast milk by placing the bottle or storage bag in warm water or using a suitable bottle warmer. Do not boil breast milk directly or microwave it.
Ornavo feeder warmers are designed to make feeding routines easier by helping parents warm milk or bottles more conveniently. Features may vary by product.
You can check the guide included with your product, the product page on Ornavo.pk, or contact customer support for assistance.
You can contact Ornavo through the website contact page, WhatsApp support, email, or phone. Ornavo support is available Monday to Saturday, 12:00 PM to 8:00 PM.
Email: Business.ornavo@gmail.com | Phone: +92 321 1793763 | Address: Shop No 137, first floor, Ocean Towers, Block 9 Clifton, Karachi, 75600
Yes. If you are unsure which product is suitable for you, you can contact Ornavo support for guidance before placing your order.
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