We can only cancel the order before the product is shipped, and once the order is canceled you will get a full refund. Please note, once the product is already shipped out, then we can’t cancel the order for you, please understand.
You can only return the products unconditionally within 7 days from the day you received the package only if the below situations are satisfied:
- The original package is unopened and intact, and also the product is not used;
- You need to return the full package including the gifts;
- You need to cover the shipping fee for returning the product;
- You need to provide a receipt or proof of purchase from our official website for us to complete your return;
- Products that are damaged in any way can not be returned
Please note, important!
- You can only return the products within 14 days from the day you received the package, and overdue requests will not be processed;
- The returned product should be in the same condition as it was received , it must not be damaged, broken or altered in any way.
- Please return the gifts along with the package;
- Items with non-returnable marks and free gifts can’t be returned;
- Please make sure to double-check your returned products before shipping them out.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, which means the cost of order shipping will be deducted from your refund;
- We do not accept returned items that have been sent back without proper return requests. Please Whatsapp us or Call +92 327 2475328 to get the return address before you return the products, and then allow up to 24 hours for a response to your question.
Refund After receiving the return
- Once your returned product is received and inspected, we will send you a msg to notify you that we have received it and we will also notify you of the approval or rejection of your refund;
- Once your refund is approved, you’ll be refunded on your original payment method within 1-2 business days;
- If you don’t see the refund is back to your original payment method after 1-2 days, contact us.
About the shipping fee and tax
Please Note: The shipping fee and tax are non-refundable.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, which means the cost of order shipping will be deducted from your refund.